Refund Policy
Thank you for choosing Golden Era Life. We are committed to providing fresh, high-quality groceries and a seamless online shopping experience. If your order does not meet expectations, this Refund Policy outlines the process for requesting refunds, replacements, and cancellations.
1. Eligibility for Refunds
You may request a refund if any of the following apply:
- Products arrived damaged, spoiled, or defective.
- An incorrect item, variant, or quantity was delivered.
- Products were missing from your delivery.
- Packaged products were expired or near expiry upon delivery.
2. Items Not Eligible for Refund
Refunds are generally not available for:
- Items opened, used, or tampered with after delivery.
- Damage caused by improper handling or storage by the customer.
- Requests without valid proof (order ID, photos, or documentation).
- Fresh produce complaints reported after 24 hours of delivery.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Support within 24 hours of delivery via the app, website, or email.
- Provide your order number and clear photos showing the issue.
- Include a brief description of the problem to help us verify and process your request.
4. Resolution Options
After reviewing your request, we may offer one of the following resolutions:
- Store Credit: Instant credit to your Golden Era Life wallet.
- Refund to Original Payment: Processed back to the payment method used; bank processing times may vary.
- Replacement: Re-delivery of the same item at no extra cost if available.
5. Cancellations
You may cancel orders that have not entered the packing or dispatch stage. Once an order is packed or out for delivery, cancellation may not be possible. Refunds for cancelled orders will follow the original payment method’s processing timelines.
6. Processing Time
Approved refunds are typically processed within 3–10 business days depending on the payment provider. Store credit is applied immediately after approval.
7. Contact Us
If you need help with refunds or replacements, contact us:
Email: support@goldeneralife.com
Phone: +91 90000 00000